Returns & Exchanges
At Ashimary Hair, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unused condition with lace uncut. If you are not happy with your hair, our team is here to assist you with a seamless exchange or refund process.
Contact Support
Email our customer service team within 30 days of receiving your order to initiate the return request and receive the official return address.
Inspection Check
Ensure the hair remains in its original state: the lace must be uncut, the hair unwashed, and all original packaging must be intact.
Ship the Product
Pack the items securely and ship them back to our warehouse using a trackable shipping service to ensure your return is received safely.
Receive Refund
Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing